A sample of recent Shift Change LLC operational improvement and organizational change projects include:


  • Redesigned change management methodology (just 10 key deliverables) for an insurance company’s Project Management Office (PMO); coached PMs and BAs to complete change management activities “just-in-time”, reducing the need for dedicated change management resources
  • Audited and realigned an Organization Change Management team as an IBM sub-contractor, for a 2000 user SAP implementation at a major Canadian bank
  • Co-facilitated strategy workshops; identified organizational/cultural gaps with board and c-suite of a mid-sized credit union


  • Coached health insurance company CEO, COO and Chief HR to launch initial organizational change strategy, focusing on leadership development, metrics, job fit and self-guided communication teams
  • Secured start-up and ongoing funding to launch a new health-technology research group at the Wisconsin Institute for Discovery.


  • Designed and launched on-line community of practice (CoP) for Women’s World Banking & the Center for Microfinance Leadership to facilitate discovery and implementation of global best practice
  • Lowered cost, eliminated handoffs, and improved customer experience of an financial process, leading a team using Lean Six Sigma at the University of Wisconsin – Madison

LINKED IN Recommendations

As CFO for the procurement organization, I oversaw Michelle’s project management work. She is an extremely conscientious, smart working individual who has the ability to understand the macro picture and also be tactical to accomplish the task on hand. She consistently demonstrated high integrity, good decision making and the ability to successfully navigate complex situations. She is high energy and passionate about improving processes and making change stick, while building effective team relationships.”

Minty Kamal, VP Finance & CFO Procurement & Supply, Kaiser Permanenteon

Michelle brings expertise, creative thinking and wit to her work. She helped me see new options and create helpful strategy in only a few sessions.”

Sharon Barbour – President of Namaste Coaching

I worked directly with Michelle at CUNA Mutual Group in her role as an organizational change management expert and coach. Michelle is passionate about what she does and is a thought leader in process improvement and organizational change. Michelle provided outstanding advice and guidance to our project team, often identifying issues and solutions that no one else had thought of. I would highly recommend her and welcome the chance to work with her again on any project.”

Dale Olson, Project Management Leader CUNA Mutual Group

I enjoyed working with Michelle as a project manager at Cancer Care Ontario, where she led a project to improve financial controls related to the brachytherapy reimbursement program. Michelle is a strong project manager, who has very good people insights, particularly as it relates to change and brings creativity and good business sense to her projects.”

Debbie Milliken, Director, Provincial Drug Reimbursement Programs, Cancer Care Ontario

Michelle, is not only dedicated to the organization (company), she works for, including, all levels of staff, works very well with top management, “knows her stuff”, and is a trail blazer. She is inspiring, talented, knowledgeable, and a delight to work with.”

Roger Berndt, Strategic Sourcing Consultant, Kaiser Permanent Health Care Foundation Inc